Note to International Customers: Teysha cannot predict and is not responsible for duties or fees levied by your home country.
We are very proud of our high fit rate. If for some reason, you feel that there was an error made in the production of your boots or you need a different size, please email us at firstname.lastname@example.org and we will get it sorted out for you.
In the case of an error, we will either
1) exchange your shoes for an in-stock pair
2) remake your boots once to try for a different fit or
3) issue you store credit for the value of your purchase.
Please advise us of any issues at email@example.com within 15 days of receipt so we can get it taken care of as soon as possible. In the case of a craftsmanship error, we will email you a return label.
If you receive your pair and feel they're not for you, we will gladly issue you store credit once we receive the pair back at our office. Please email us at firstname.lastname@example.org for office address.
- Customers in Alaska, Hawaii, Puerto Rico and other U.S. territories are responsible for shipping and handling charges for all returns and exchanges.
- International customers are responsible for shipping and handling charges for all returns and exchanges.
- The product must be returned “as new.” We cannot accept returned items with any signs of wear.
Please note, we do our very best to depict the colors of the textiles and leathers. Colors may vary depending on your screen. The textiles are works of art and may vary slightly. The picture of the textile shows a large panel that will be cut down to the shape of your shoe - for smaller sizes, more of the textile is cut. If there is a certain part of the textile you do not want cut off, we must be notified at email@example.com within 24 hours of placing the order.
Teysha has a 90 day guarantee for any craftsmanship related errors -- in the rare case that, for example, you experience issue with your soles, shoe laces, etc, please email us detailing the issue and we will cover the cost of repair. Teysha does not cover the cost of repairs after 90 days -- we are so glad you are enjoying and wearing your shoes and are more than happy to recommend a local shoe repair shop. Teysha does not cover the cost of any re-soling. We recommend adding our rubber sole option to your boots to extend the wear of your soles.
All gift cards are non refundable, and expire one year to the day of being issued.
Thank you so much for your support!
If you have any questions at all, don't hesitate to reach out at firstname.lastname@example.org